Overview
Armory Admin is a centralized dashboard for healthcare administrators to monitor and manage customer support interactions. It provides real-time visibility into calls, web chats, and agent performance.Key Capabilities
- Dashboard Analytics - View call and chat metrics, support ticket distribution, and daily activity
- Call Management - Monitor active calls, review call history, and access transcripts
- Web Chat History - Browse and analyze customer web chat conversations
- Agent Management - View agent information and configure agent settings
Get Started
Learn how to access and navigate the admin dashboard.