Skip to main contentDashboard Overview
The dashboard provides a real-time view of your support operations.
Metrics
The top of the dashboard displays key metrics:
- Total calls and web chats
- Calls by category breakdown
- Daily activity trends
Category Distribution
An interactive pie chart shows how support tickets are distributed across categories, helping identify common customer needs.
Daily Activity
A bar chart displays call and chat volume over time, allowing you to track patterns and trends.
Support Tickets
A filterable list shows recent support interactions with pagination for browsing through records. 
