Skip to main contentCall History
Access a complete record of all calls. Each call record includes:
- Call duration and timestamps
- Conversation transcript
- Call tags and categorization
- Agent information
Use the filters to search by date range or category.
Active Calls
Monitor calls that are currently in progress. Active call monitoring displays:
- Real-time transcript updates
- Call stage and progress
- Caller information
Call Details
Click on any call to view the full details:
- Complete conversation transcript with speaker identification
- Call metadata (duration, start/end time)
- Associated tags and call reason
- Recording access (when available)
